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Sounds like piss-poor customer service. I am going to be unbiased as I never dealt with NST yet and I do plan on getting a set of pulleys. I would be less irritated if a company represenative actually tells their customers straight forward answers, regardless if it's bad, instead of dodging simple questions. I might just make the transition to UR like you did just to avoid the wait time. But thanks for sharing, I always thought the principle of a business(besides profit) is to have a strong relationship with your customers.
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