The "Center Console Light" problem -> RESOLUTION in post #180

[larchmont]

This is a problem that some of us have had, including Prolix and myself -- the lights in the "center console" being out.
First of all, let's explain what we're talking about, because "center console" is ambiguous. I had always thought the phrase referred to the compartment between the front seats, i.e. next to your right thigh. But it seems people are using the phrase more to refer to the central portion of the dashboard -- where you have the controls for the A/C, stereo etc., and where the Nav is (if you have it). That's what it means here -- the central portion of the dash. (Which makes me wonder what we're supposed to call that compartment next to your right thigh.)

The control buttons on that "center console" are supposed to light up when you have the car's lights on. Well, in a lot of our cars, at some point those buttons stopped lighting up. It's a real problem, because then you have to either just jab at the buttons and hope for the best (I'm getting better at it, but not much), or reach up to the ceiling and turn on one of the interior lights to see what you're doing, which is a pain in the b***, and also a little dangerous because of how you have to take your eye off the road and how it takes away from your outside visibility.

How many of you have had the problem?

And, if you've had it fixed, were there any "side effects"?
Like, I imagine they had to open up the console etc., and I wonder if that could cause RATTLES or anything else.

(I know Prolix was going to be having it fixed soon.....)

[larchmont]

Originally posted by larchmont
.....(Which makes me wonder what we're supposed to call that compartment next to your right thigh.).....
Checked the manual -- they call it the "console compartment."
Sounds reasonable.

I don't see yet if they have any term for what we're calling the "center console."

[EURO_R]

thos r the HVAC controls ie A/C stereo heating.....dumb question but did u try the dimmer switch it happened to me before.

[larchmont]

Tried everything, and so did a lot of other people. Nothing worked.

At first we thought, like you said, that we just needed to do something simple.
Then some people thought maybe we needed to do something COMPLICATED, like holding down the AM/FM button or the CD/Aux button for a real long time. Or maybe both of those buttons together for a real long time. Or for a short time, or a medium time..... Really, we went through just about every combination and permutation you might think of. Until a couple of people brought their cars to the dealer, who didn't know either, and started taking things apart for a few days.

I ain't letting them do anything like that until we know more about what's going on.

[hip]

Originally posted by larchmont
This is a problem that some of us have had, including Prolix and myself -- the lights in the "center console" being out.
First of all, let's explain what we're talking about, because "center console" is ambiguous. I had always thought the phrase referred to the compartment between the front seats, i.e. next to your right thigh. But it seems people are using the phrase more to refer to the central portion of the dashboard -- where you have the controls for the A/C, stereo etc., and where the Nav is (if you have it). That's what it means here -- the central portion of the dash. (Which makes me wonder what we're supposed to call that compartment next to your right thigh.)



According to years of studying auto industry mags such as Automotive Industires, Wards's Auto World, etc., I believe I can help here. I also design and manufacture center consoles for Mini Coopers (shameless self endorsement) among other items.

These are industry terms and may not necessarily correspond to how Honda/Acura refers to them. The item running between the seats and connecting to the dash is the "center console." The pod between the sunvisors on the ceiling is called the "overhead console." And the center of the dash section is referred to as the "center stack." Sometimes the center stack vertically integrates with the center console.

Hope this helps?

Let me know when you are ready for a lesson on A-B-C pillars? ;)

[larchmont]

So, everybody, I guess we should be saying....

CENTER STACK!

....instead of "center console" for this. According to HIP, "center console" does indeed mean what I always thought.

But somehow I don't think we're going to be successful at this.
I think W has a better chance to stop saying "nucular" than we have to get people to stop saying "center console" for "center stack."

[Whatchamacallit]

And for our Canadian members "Centre Stack"

[Altersys]

What's your dimmer setting switched to? Could be something as simple as that...

-Alt

[larchmont]

Originally posted by Altersys
What's your dimmer setting switched to? Could be something as simple as that.....
No, I'm not THAT stupid.

I mean I am, but not in this case. :D

Actually that was one of the first suggestions. That didn't do it for any of us.


ANYWAY.... My dealership, Acura of Westchester, says they KNOW about this and they know exactly what it is! (We'll see.....) Supposedly it's a bad computer chip or something.... something like the printed circuit board (they'll find out the exact name of the part), the part has to be ordered, which takes about a week, then the work just takes a few hours. And (again supposedly) I don't have to be worried that opening up that center stack and putting it back together will create a "rattle" problem (I invented that worry).

P.S. They also say they're confident they can take care of rattles, although they concede sometimes it's very hard to locate and diagnose them.
(Not that I have any rattles; I was just curious because a lot of other people do.)

I probably won't have it done right away in a week, but some time after that. I'll be letting y'all know.

[prolix21]

my center stack is being replaced by my dealer. at least thats what they said, i don't have a specific list of parts ordered, just that they are on 'national backorder' and will be here sometime..

it may not be the entire hvac/stereo control, could be just a chip as larchmont mentioned.

over at the 'other' boards there are a number of people with this issue and it seems to becoming more and more common. i've asked for people to post their vin#'s so we can see if its only occuring in a certain range (as a few other problems were early on)

[Carlos8542222]

Larchmont:

Unfortunately, you have company. :( :(

http://www.**************/forums/showthread.php?s=&postid=100485#post100485


Darn it.

It looks like the 2005 model year will be the one for me. I wish the kinks are all worked out. I love the TSX.

[prolix21]

fyi:

i got mine fixed the other day. replaced the entire center stack. they think something shorted back inside the stack but they said to be safe they'd just replace the entire thing. its about a 2700$ part. so far so good, lights are back on. they did a good job too, can't even tell they replaced it (i had worried about fit, rattles, etc)

[larchmont]

Originally posted by prolix21
fyi:

i got mine fixed the other day. replaced the entire center stack. they think something shorted back inside the stack but they said to be safe they'd just replace the entire thing. its about a 2700$ part. so far so good, lights are back on. they did a good job too, can't even tell they replaced it (i had worried about fit, rattles, etc)
Great that it was fixed -- but I wonder if it was overkill. Still, it's fine as long as it didn't cost you anything or create any problems.
I've been a little concerned that the more they work on in there, maybe it would create RATTLES, since people have reported rattles coming from almost anywhere, and although I'm not at all sure there's a rational basis for this concern, I can imagine that if they knock around in there it might loosen something up.
I assume you didn't get any rattles?

I'll probably be getting mine worked on soon. As I said, my place says they're pretty sure it's just a computer chip. We'll see.

[larchmont]

Originally posted by Carlos8542222
...... you have company......
Yes indeed, it's a common problem. Unlike the rattles, we have no idea how prevalent it is (actually we're not even sure about that either), but obviously a significant amount of TSX's have it.

[prolix21]

Originally posted by larchmont

I've been a little concerned that the more they work on in there, maybe it would create RATTLES, since people have reported rattles coming from almost anywhere, and although I'm not at all sure there's a rational basis for this concern, I can imagine that if they knock around in there it might loosen something up.
I assume you didn't get any rattles?


so far no rattles. looks like they knew what they were doing. i expected to be able to tell they yanked that entire stack out, but there were no signs. nice and tight and everything fits like factory.

i agree it may have been overkill. my dealer also thought it was just a chip or board, but i think they had the feeling it blew out once it would happen again (even if you find the blown board, it doesn't mean you found the source). they figured just replace the entire stack and be done with it. all done under warranty so i'm happy.

[larchmont]

Originally posted by prolix21
so far no rattles. looks like they knew what they were doing. i expected to be able to tell they yanked that entire stack out, but there were no signs. nice and tight and everything fits like factory......
Cool!!! :thumbsup:

Also I really appreciate your explaining so completely what was done and how it turned out.

[prolix21]

a little more detail; here is the part number of what they replaced on my car: 39050-SEC-A01RM

i tried to look it up on that sunnyside acura parts site, but didn't find it. this may be a special warranty part # though (non retail) b/c there is core credit on the invoice (the dealer returns the defective part to acura)

[larchmont]

Originally posted by prolix21
a little more detail; here is the part number of what they replaced on my car: 39050-SEC-A01RM......
Super cool. I was notified a couple of days ago that my dealer got the part we need. I'll check whether it's that part.

[larchmont]

OK.....the part number of what they got for me is a bit different:

39059-SEC-A51

:donno: :donno:

Those numbers might look similar, but they're more different than, say, the chemical structures of estrogen and testosterone, so they're not that similar. :D

As I said, we'll see.


BTW I take it yours is fine, including no rattles......

[prolix21]

yeah, so far so good. still works, no rattles, etc. good luck on your fix

[dabuda]

i had this problem as well...took it to the dealership and they ordered a new center stack for me. they had it for a week and i had a loaner...no probs since

[larchmont]

Getting mine done on Thursday.

BTW "over there" I saw that one guy supposedly got his taken care of just by the dealer replacing the "volume" control button on the steering wheel!
I wonder if anybody else has heard of anything like that.

[larchmont]

Well, tomorrow's the day.

I feel like I'm going in to get my teeth drilled or something. :D

[larchmont]

Originally posted by larchmont
Well, tomorrow's the day.

I feel like I'm going in to get my teeth drilled or something. :D
Well, it was like I got my teeth drilled. It was not a good experience.

It was supposed to take 2 to 3 hours; it took 5 days.
They were just going to replace what they called variously a chip or a circuit panel; they replaced the whole radio/CD.
It was definitely not going to give me rattles; it did.

Don't know yet if the basic problem (center stack lights) is now OK, because I won't know until nighttime, but I assume it is.

I had discussed the problem in detail with them in advance, a couple of times, including particularly my concern that the fix might create rattles. Admittedly I had no reason to be afraid of that other than that the TSX is known to be particulary prone to rattles and that they often seem to come from the sound system, plus my totally unknowledgeable impression that fiddling around in there might ruin what had been a good fit and therefore create rattles -- and I told them all that. They swore up and down that they knew exactly what this was, and that the fix definitely would not create a rattle problem. I emphasized to them that I felt blessed that my TSX wasn't one of the many that had a rattle problem and that if the fix was going to involve anything elaborate -- I even gave the example of replacing the radio, since I knew that was what was done on some people's cars -- I didn't want the work done yet; I would have wanted to wait for Honda/Acura to have more experience on this first.

I quickly started doubting that they knew what they were doing. Turns out they had done the fix on ONE other car and there didn't seem to be any problem. And, regarding their being so sure the fix wouldn't create a rattle problem, that was based on their prior experience in doing anything similar on other kinds of cars.

On the first day, I got a call, which was supposed to be a call saying the work was done and the car was ready to be picked up. But it was to tell me that the chip that they ordered was defective and they needed to get another one.

The next day, the story was that the new radio was defective too, and they needed to get another one of those as well.
I asked wtf, and that was when they told me that they were replacing the whole radio/CD.


When I picked up the car today, they said they had tested it and everything was fine, including no rattles. But when I started driving it, IMMEDIATELY it was obvious that there was a rattle/click coming from the radio/CD, intermittently, about a half-second at a time. Never had it before. I went back to Acura, got the service manager to ride around with me, and literally within 5 seconds the rattle/click started occurring, and he heard it. He said he couldn't believe he didn't hear it before, but he admitted he had the window open. :rolleyes:

He did some thinking out loud about what it was, and how maybe it will "work itself out" but if it doesn't, they could take it back and do this and that. I said that I hoped they could look into it a bit and be REALLY READY before we did anything further. He said they will. Obviously I was ticked off, especially because I had gone over my concerns so pointedly in advance and in such detail. And of course I let him know that, nicely, and he certainly was nice in return.

They were very nice about everything, every step of the way, which helped. And they gave me a TSX as a loaner. Unfortunately it must have been used for a tobacco convention or something because it reeked of smoke. I didn't mind much on the first day, because I assumed I was only going to have it for a few hours and then I'd have my car back. When it was clear this was going to take a while, I asked for a different loaner car, and they gave it to me. That was great.

But the rest wasn't. I don't expect people to do what they can't do, but I do expect them not to promise what they don't know.


FYI the numbers of the parts that were replaced:

39175-SEC-A82RM -- "6 disc unit"
39059-SEC-A51 -- "panel assy., audio"

No charge for the work.

[Whatchamacallit]

Whoa, sorry to hear about your experience.

After all the promises by the service technicians and all the homework you did to prevent the post-op problems, it's gotta be very dissappointing to still see it happen on your TSX.

Sounded like the service department gave their best effort to fix it without problem but they are guilty of being over-confident about fixing it without creating the rattles.

So have you tried the center stack lights to see if it works?

What kind of rattling sound is it and where exactly is it coming from? (Tapping vs snapping/creaking noise? Inside the CD/Radio units of the Center Stack?)

[larchmont]

Thanks, Whatcham. Yes indeed, very annoying, especially since I had made it so clear that I thought this could be an outcome and that I didn't want to take any significant chance of it occurring.

Originally posted by Whatchamacallit
.....So have you tried the center stack lights to see if it works?
Works fine.

What kind of rattling sound is it and where exactly is it coming from? (Tapping vs snapping/creaking noise? Inside the CD/Radio units of the Center Stack?)
"Clicking"-type noise, usually just a single click at a time (i.e. lasting only a tiny fraction of a second), kind of like paper clicking against paper.
Sometimes it's a few "clicks" in rapid succession, lasting maybe half a second to a second; then it's kind of like a "rattle."
Rarely it keeps going for longer than that.

Rough pavement and bumps make it happen, even the slightest bumps; also acceleration, deceleration, and stopping, unless it's extremely gradual. But not always; it's not like these things invariably cause the noise. Anyway I don't think I've gone more than about 10 or 15 seconds at a time without it happening.

Not terribly loud. It seems like many other people have had a much worse rattle problem.

As to where it's coming from: It's extremely localized, apparently from the bottom portion of the CD/radio or right beneath it. And it sounds like it's right near the outside, as opposed to deep within the unit.

Pressing on certain portions of the unit seems to stop the noise sometimes, but I'm not sure.

[Whatchamacallit]

Any progress/updates on the rattles? Has it gotten better with time and temperature? Worse? Have you made appointments to have them take a look at it?

Geez, hate to say it but "Welcome to the rattle club". :p

[larchmont]

Well, I'm trying not to think about it. Feels almost like I imagine it might be with Junkster and what he's trying not to think about. Although I realize this is perhaps a little less critical.

And trying not to think about it is sort of working. Today I hardly noticed it -- maybe in part because perhaps it really was somewhat decreased due to the much warmer temperature (60's F, mostly upper 60's). But it was still there. And I'm still pretty furious about it. As y'all know, the TSX has been one of my pride-and-joys, and I felt particularly blessed that I didn't even have any rattles. And it was extra great because one of the several reasons I was so glad to trade from my TL-S was because it had rattles (!), and what a joy it was to be able to drive such a fun car that even rode quietly. And now this. But yeah, trying not to think about it is the best approach, and it's sort of working.

No appointment yet, and I'm not in any rush. Besides having told the dealership that I would wish them to look into this further and really know what they're doing before any next step, I've told them also that if they don't come up with anything soon, I would actually wish them to consider putting my "old" radio/CD back in, to see if the car would again become rattle-free, because I'd rather have a quiet car than one whose console lights work. Really. But I also told them that if this were done, it should be regarded as only a temporary measure, because in due course I'd expect the whole thing to be taken care of. And I said that I would understand if they would decline to take such a step in view of that.

And meanwhile, I've noticed something else that went out as a result of this "fix":

The power outlets don't work.

[larchmont]

Oh....we picked up the story on this other thread:

http://www.tsxclub.com/forums/showthread.php?s=c1cb38ff629e18e94e5ae368f72dc810&postid=12236#post12236

I picked up the car tonight, and it seems OK.
Including no rattles any more. :donno:

I hope it all holds up. :nervous:

[tsxdoc]

I, too, have had the "center stack" light problem. Was driving at night and blink, it went out. Went to dealer the next morning. They say that "You don't have an appointment, we can't look at your car today, next available appt 1 week later". I convince them to look at it because I had read that several others were having this problem and there was a backorder on parts. They look at car and say "Yes", that the entire radio must be replaced, part must be ordered, will be here the next week. I call the next week, part not here and when I press them on when it will arrive, they tell me that it is on backorder and they're not sure. Talk to service manager, he says that the service advisor I had seen originally had been fired because of multiple customer complaints. Offers to rent me an Enterprise Rent-a-car Chevrolet Cavalier or similar while waiting for part. Will not give me an Acura loaner. I told him that if I wanted to drive a Chevrolet, I wouldn't own an Acura.

Call the 1-800 Acura Client Service, the person takes my name, phone numbers, and brief description of problem, says that a case manager will be assigned and will contact me "within 3 days". When they don't call me back in 3 days, I call again; they say case manager is sick. I speak to a supervisor, he says part is on ship coming from Japan, will take 2 weeks to get there and then to my dealer sometime the next week. Supervisor says there is a national backorder, 25 persons on the waiting list for parts, but says that since there are 25,000 TSXs on the road, this is 'not a significant pattern problem". Supervisor says that the case manager will call me on Monday (talked to supervisor 1 week ago Friday). Case manager has never called me.

It has now been 17 days since taking the car to the dealership and 18 days since the lights went out. Still no word on when part will arrive. This is my first Acura and my first experience with Acura service. Pretty miserable I think!!!

[larchmont]

Originally posted by tsxdoc
I, too, have had the "center stack" light problem. Was driving at night and blink, it went out. Went to dealer the next morning. They say that "You don't have an appointment, we can't look at your car today, next available appt 1 week later". I convince them to look at it because I had read that several others were having this problem and there was a backorder on parts. They look at car and say "Yes", that the entire radio must be replaced, part must be ordered, will be here the next week. I call the next week, part not here and when I press them on when it will arrive, they tell me that it is on backorder and they're not sure. Talk to service manager, he says that the service advisor I had seen originally had been fired because of multiple customer complaints. Offers to rent me an Enterprise Rent-a-car Chevrolet Cavalier or similar while waiting for part. Will not give me an Acura loaner. I told him that if I wanted to drive a Chevrolet, I wouldn't own an Acura.

Call the 1-800 Acura Client Service, the person takes my name, phone numbers, and brief description of problem, says that a case manager will be assigned and will contact me "within 3 days". When they don't call me back in 3 days, I call again; they say case manager is sick. I speak to a supervisor, he says part is on ship coming from Japan, will take 2 weeks to get there and then to my dealer sometime the next week. Supervisor says there is a national backorder, 25 persons on the waiting list for parts, but says that since there are 25,000 TSXs on the road, this is 'not a significant pattern problem". Supervisor says that the case manager will call me on Monday (talked to supervisor 1 week ago Friday). Case manager has never called me.

It has now been 17 days since taking the car to the dealership and 18 days since the lights went out. Still no word on when part will arrive. This is my first Acura and my first experience with Acura service. Pretty miserable I think!!!
Yes, pretty miserable, on several counts.
Welcome, tsxdoc -- but sorry it's something like this that brings you here.

First of all, this bit about "only 25 out of 25,000" (yes, that's a paraphrase, but that's basically what you were told) -- it's complete BS. From these forums, we've seen that A LOT of the cars have the problem, and it's more and more as we go along. And, what's very important for how to view those numbers, the problem rarely develops early on; usually it takes a while. So.....25,000 might be the number of TSX's out there, but it's not the number of TSX's that have been liable for this problem -- YET. Probably most of the TSX's haven't yet reached the point where they're vulnerable.
And let's also take a look at the other number in their equation -- "25." It's like they're trying to lead you to believe that "25" is the number of TSX's that have had the problem. Obviously the number is much greater. Hell, I think more than that have been reported on these forums. 25 might be the number of people currently waiting for the parts. But a lot of other people have already had their cars fixed, and many many others just haven't brought their cars in yet. I myself almost didn't (as I explained). So, it's a lot more than 25 that have had the problem, and a lot less than 25,000 that have been liable for it yet. I give that supervisor an F in math, and an F-minus in character.

Interesting that you saw the problem happen right before your very eyes. I'm not sure that we've heard of anybody else having it happen like that. Most people just noticed at some point that the lights weren't working.

Seems like Acura must have some kind of arrangement with Enterprise -- that's also where my place sent me when they didn't have a loaner, and I was offered Chevy's too (and took one -- it was all right). A Chevy isn't an Acura, but I was grateful that they would even do that for me. By usual standards, that's good enough, I think. But when you're mad about the whole thing that's going on, I can understand that it wasn't good enough.

I gather that you're extremely eager to get the work done. But I'd suggest that before you give them your car for the work, you make sure that they tell you they know exactly what to do, and that they're prepared to do it immediately, and that they tell you how long it's going to take -- which hopefully will be a day or less. Not that this will guarantee anything, but it could help guard against further problems. If you're desperate for the work to be done, on the other hand, maybe you'd want to give it to them regardless, but I'd rather wait longer if that's what would be necessary for them to find out whatever more they might need to find out about dealing with this problem and to be fully ready. As you'll see if you look at my other posts on this, the work on my car was a minor fiasco, but now (it seems), all is well.

Good luck with it. Acura service traditionally was a lot better than this, and hopefully they will be again.

[tsxdoc]

The 25 number he quoted was the number waiting for the backordered part at that time, so yes it was people waiting. It was not the total number that had broken. So I do think that the 25 he quoted was the proverbial tip of the iceburg. As you said, there have been many reports of this problem on this forum. He talked a bunch about "pattern" problems and indicated that this was not a "pattern" problem ( I have not a clue what that had to do with getting my car fixed, but he talked a bunch about it).

Yes, I was driving by car between cities in a rural area on the interstate; it was dark outside, and the lights just suddenly blinked and went out. At first, I thought it must have been a fuse, but when I got home and read on the forum about others with exactly the same problem, I knew that it wasn't a fuse.

I read about your experiences with post-repair rattles and the subsequent "dead" car. I'm sorry for your trouble, sure hope it doesn't happen to me!!!

I do have qualms about taking my car for repair at this dealership, but in the city where I live, it is the only Acura dealership. The next closest is 3 hours either east or 3-1/2 hours west. So, there aren't great choices as far as getting it fixed.

The last time I was in an Enterprise Rental a couple of years ago, it was a small Chevy, smaller than a Cavalier (I don't know their car line well enough to remember). It was a rattle trap!! I'd rather drive my broken TSX than to be in one of those.

Honestly, as soon as I get it fixed, I think I'm going to change vehicles. I love the handling of the TSX, but I can get handling like that in other cars and get decent service. For example, even an Accord handles pretty well and there are several Honda dealerships close by. Having little confidence in the local Acura service department and not another place to go within reasonable driving distance, I think I need to change. I do not want another experience like this!!!

[larchmont]

Originally posted by tsxdoc
..... He talked a bunch about "pattern" problems and indicated that this was not a "pattern" problem.....

.....as soon as I get it fixed, I think I'm going to change vehicles. I love the handling of the TSX, but I can get handling like that in other cars and get decent service. For example, even an Accord handles pretty well and there are several Honda dealerships close by. Having little confidence in the local Acura service department and not another place to go within reasonable driving distance, I think I need to change. I do not want another experience like this!!!
Yes -- you hear that, Acura?
This is one of the reasons I hope to hell that Honda/Acura reads these boards -- we are the ideal "focus group," and they can get us for free.
Acura's reputation rests very heavily on quality, reliability, and good service. Garbage like this, if it becomes typical, will reduce the brand to, well, garbage, no matter what kind of AWD or Bluetooth or HP or torque they come out with. Acura, you need your quality, reliability, and good service. And you sure as heck can't afford to treat your buyers as though they were idiots. In fact, by and large we're VERY SMART -- that's why we came to Acura.


And, tsxdoc, even though you're talking about still staying in the Honda "family," Honda/Acura needs to care about things like this.

Can't blame you for being soured on Acura.
I agree that the new Accord handles very well -- but it's not a TSX in that department. Still, I also would choose reliability over extra-nice handling if I felt it came down to that. I would still like to think that with the TSX, we can have both.

And it IS a "pattern problem." Not that I know exactly what that is, but it's pretty clear what kind of distinction he was trying to make, and take it from me, it's a pattern problem.

Good luck -- please keep us posted.

[tsxdoc]

Called the dealer this morning and the part has come in. The car is scheduled to be fixed tomorrow afternoon. Said it would take 2 hours. Sure am ready to get it fixed; getting pretty tired of not being able to see those displays. Also, the inside of the car is strangely quite dark at night.

[larchmont]

Yes -- it's really like a slight nightmare. Like being in a dark elevator with no buttons or something.

[MarkPinTx]

Also, the inside of the car is strangely quite dark at night.

Not having had a dark interior since n 83 Cutlass, I find my CG/Q TSX rather dark with the door closed pimp light and all.

[tsxdoc]

Hooray!! My car is finally fixed. Took about an hour and a half. So far, everything works fine.

[larchmont]

Originally posted by tsxdoc
Hooray!! My car is finally fixed. Took about an hour and a half. So far, everything works fine.
Congrats -- must be a relief! Please keep us posted.

[larchmont]

Mine is still fine -- center console lights working, dash rattle gone. :donno:

I hope tsxdoc's car is still good too.

[tsxdoc]

Yep, it's doing fine. Interesting, the display on my new radio is just slightly smaller than the old one and is surrounded by black plastic. Not on the outiside, that is smooth, but on the inside the LCD display is slightly smaller. I also noticed that when playing CDs, the LCD display shows "Disc" and "Track" above the numbers. My old one didn't do this. So, they have somewhat changed the radio since my car was built last June.

But, it's running fine and the lights are ON!

[larchmont]

Originally posted by tsxdoc
.....Interesting, the display on my new radio is just slightly smaller than the old one and is surrounded by black plastic. Not on the outiside, that is smooth, but on the inside the LCD display is slightly smaller. I also noticed that when playing CDs, the LCD display shows "Disc" and "Track" above the numbers. My old one didn't do this. So, they have somewhat changed the radio since my car was built last June......
Yes, interesting. I don't think this has been noted anywhere before.

Maybe in due course we'll hear something about why this was done, and how else the radio might be different.

[Dan Martin]

Ugh!

I was out for nice drive in the country on Saturday listening to the radio, I stopped to get gas, got back in the car and the lights were out. :'(

I'm taking it in next week. Wish me luck!

[TSX 'R' US]

Ugh!

I was out for nice drive in the country on Saturday listening to the radio, I stopped to get gas, got back in the car and the lights were out. :'(

I'm taking it in next week. Wish me luck!
Wow...good luck.. Keep us posted.

Now I'm wondering when I'll have that problem too :nervous:

[Dan Martin]

I'm also going to get them to fix my seat sliding problem. It doesn't really bother me but I might as well have them look at it while its there...

[larchmont]

Ugh!

I was out for nice drive in the country on Saturday listening to the radio, I stopped to get gas, got back in the car and the lights were out. :'(

I'm taking it in next week. Wish me luck!
Sorry you've got it too. What a pain! The good news is that they seem to have gotten good at fixing it. And looks like you won't have to wait forever, like a lot of people have had to.

Let us know about the whole thing, including whatever you find out about what they do for the seat-sliding problem.

[tony4311]

way o/t but larch reading this thread with that huge avatar sucks. :thumbsup:

[larchmont]

way o/t but larch reading this thread with that huge avatar sucks. :thumbsup:
Tony, I agree! In fact, I agree with it even more than you do!!

I guess the peanut gallery doesn't know what happened. In fact, even some of the mods don't know!!!!

And even moi doesn't know!

But I'm gonna find out!
Even if I have to get Ken Starr on the case!!! :D

But meanwhile I'm changing the avatar to this......

[Dan Martin]

Sorry you've got it too. What a pain! The good news is that they seem to have gotten good at fixing it. And looks like you won't have to wait forever, like a lot of people have had to.

Let us know about the whole thing, including whatever you find out about what they do for the seat-sliding problem.
I called today to book an appointment and the earliest they could get me in was June 16th so we'll see. I'll be sure to keep you guys updated.

[larchmont]

I called today to book an appointment and the earliest they could get me in was June 16th.....
You must have forgotten to show them that "monthly." :rofl:

Larchmont, who thinks that all DM woulda had to do was let them know who he is. :D

BTW yes indeed that was the post of the millenium.

[TSX 'R' US]

I called today to book an appointment and the earliest they could get me in was June 16th so we'll see. I'll be sure to keep you guys updated.
Wow...June 16th... they must be busy.. Good luck though..

[larchmont]

Wow...June 16th... they must be busy.....
Actually (as TRU probably knows) some people have had to wait a lot longer than that! Like, how about 6 weeks?

I still say all DM needed to do was tell 'em who he is. :D

[Dan Martin]

I just hope they don't get my car then realize they don't have the parts they need to fix it. I'm going to call the service manager to ask him about it tomorrow.

[larchmont]

I just hope they don't get my car then realize they don't have the parts they need to fix it. I'm going to call the service manager to ask him about it tomorrow.
Good idea. Getting the part is what has held it up for a lot of people, as you probably know.
(If not, check out tsxdoc's posts on this thread -- starts at the bottom of p. 2.)

[TSX 'R' US]

I just hope they don't get my car then realize they don't have the parts they need to fix it. I'm going to call the service manager to ask him about it tomorrow.
Oh man...that would suck!! Show up...wait an hour...wait a few more hours... "sorry dan, we don't have the part..can you come back in say...a year?"

[Dan Martin]

I spoke to the service manager today and I was happy with their answer. She said that most of the problems with getting parts for the TSX were to do with it being a brand new car. She said they normally just have powertrain components for new releases and "luxury" items such as radio and A/C parts are shipped later. They don't keep extra radios in stock at the dealer but she said worst case scenario it will be a week. Chances are I will have to make two trips but I will have a loaner for both and the dealer is on my way to work so it's not that big of a deal.

When I asked if she had seen this problem on any other TSX's she said no but she had seen a couple TL's with the console lights out! :eek: I guess this problem is bigger than we thought....

[larchmont]

.....When I asked if she had seen this problem on any other TSX's she said no but she had seen a couple TL's with the console lights out! :eek: .....
Depending on how much of a PITA * you are willing to be.....well, here's what I'd do: I'd mention to her that I know there have been a number of fiascoes in this repair because of the people not being familiar with it, and I'd strongly (nicely but strongly) ask her to make sure that she or someone else there should speak with someone somewhere who has worked on it before, to find out about possible pitfalls, and to help make sure it goes as smoothly as possible. This is delicate and tricky, because you're asking them to go above-and-beyond, and also because you're basically implying that they don't know enough about it. But really, I would not only ask, I'd basically demand it (still as nicely as possible, which, as you probably know, isn't always as nice as I intend it to be). :D

It may well not be your style to do it, but I would.

P.S. I took all kinds of precautions with my Acura place before having this work done, and it didn't do a bit of good. :donno:


* Stands for "pain in the ass." :D

[Dan Martin]

So far I have confidence that they'll be able to fix it. I'll keep you posted of any updates.

[Dan Martin]

I just picked my car up at lunch today and wanted to say that I received excellent service from my dealership. I dropped my car off at 9am yesterday and it was ready to be picked up today at lunch. Totally painless procedure. The lights are back on and my seat slides smoothly and doesn't tip forward under braking. Two thumbs up to Erin Mills Acura for doing a great job.

Oh and my TSX feels like a rocketship compared to the loaner EL I had. :D

[TSX 'R' US]

I just picked my car up at lunch today and wanted to say that I received excellent service from my dealership. I dropped my car off at 9am yesterday and it was ready to be picked up today at lunch. Totally painless procedure. The lights are back on and my seat slides smoothly and doesn't tip forward under braking. Two thumbs up to Erin Mills Acura for doing a great job.

Oh and my TSX feels like a rocketship compared to the loaner EL I had. :D
Sweeet!! Good to hear things are squared away :nod:

[larchmont]

Great news, Dan!

[johnej]

Is that a non navi unit or a navi unit larch..

[larchmont]

Nav -- but I don't think it matters.

Not 100% sure, but I think the problem has been happening in either kind.

Wouldn't be too hard to check out. I'll prolly do it later.

[Cyde]

yeah my center console went out for no reason, and i tried my method, and it worked.. but if it dosen't then you got a more serious problem =(

The problem people have is center console controls light going out but not the clock. If your clock and the entire center console out too, then you just have it disabled, and you can fix that by re-enabling by holding the cd/aux button down.

[Curse of Anubis]

My center console just went out yesterday, i droped by Acura in Riverside, they ordered the parts and told me about 7 days....

Lets see how my story would go... from here...

[larchmont]

My center console just went out yesterday, i droped by Acura in Riverside, they ordered the parts and told me about 7 days....

Lets see how my story would go... from here...
Good luck -- hope it goes smoothly.

BTW....when did you get the car? I'm curious because I'm wondering if the newer TSX's are still having the problem. It had seemed that maybe the problem was most prevalent in the early ones, then maybe Honda/Acura worked out the bugs.

[miner]

Good luck -- hope it goes smoothly.

BTW....when did you get the car? I'm curious because I'm wondering if the newer TSX's are still having the problem. It had seemed that maybe the problem was most prevalent in the early ones, then maybe Honda/Acura worked out the bugs.

My '04 TSX has a build number of 370 and has 33XXX miles on it. I have yet to expereince the center stack light problem. Thank goodness.

[larchmont]

My '04 TSX has a build number of 370 and has 33XXX miles on it. I have yet to expereince the center stack light problem. Thank goodness.
Wow -- one of the real originals!

BTW what about rattles? We've had the impression also that those were most common in the earlier ones......

[oo7bondgrrl]

i have the rattles *and* my console lights went out a freakin long time ago. i have all of the buttons memorized, but i'm probably going to get it fixed soon because it's stupid. my build number is 11,35xx. i probably had 15,000 miles when the lights went out.

[miner]

Wow -- one of the real originals!

BTW what about rattles? We've had the impression also that those were most common in the earlier ones......

My only rattle is a now-&-then click from around the windshield molding. I have had my doors dynamatted so no problem there. I had a rattle from the glove box (dash area) but I fixed that by putting the stickable rubber feet used for lamps/etc. on the door edge to make it a tighter fit. No more problem.

[gasha1]

Same Problem Dealer Replaced Under Warrentty No Drama

[johnej]

welcome gasha1

[Ashyne]

Hello,

Just wanted to add my input with regards to this issue. The lights on my "centre console" went out last week and I was planning on bringing my car in already to replace the windshield anyways. When I dropped the car off I told them about the interior lights and they said they would look at it.

They kept my car for 2 days and replaced the windshield and the entire center stack. I got the car back and all appears in good order. However, I do have a slight "clicking" noise coming from the centre part of the dash or windshield. I don't know if it's just paranoia or what but i'll wait until my windshield settles and see if the noise persists. The dealership admitted that this has been a problem in the 2004 TSX but the 05 appears to have ironed this problem out.

Thats all.....

PS On a side note, I think I can be added to the list of people experiencing door rattle problems. I havent heard anyone actually describe the noise from the door but mine sounds like the window is somehow shifting and causing a noise regardless if it's open or closed. I'll keep an eye on that and update on that as well

[larchmont]

I also suddenly had a rattle in the center part of the dash area after I had this work done (about a year ago) -- more specifically, it was from the immediate area of the CD/cassette.

It went away after about a week. At the time I thought it was probably just because the weather got warmer (the rattles in general have seemed to be worst and most prevalent in cold weather), but since it didn't come back this winter, perhaps it was that it just took a few days for the new installation to "settle in," as you suggest. (In my case it wouldn't have been the windshield that settled in, because I didn't have anything done on it; it would have been the new CD/radio unit.)

[dlai]

Same Problem with centre console lights (non-nav system).
All lights gone out on clock, audio system and air conditioning unit.
(dealer said it's all one piece)
Holding Aux/CD buttons doesn't fix problem.
Dealer will Replace Under Warranty

is the anything else I should be looking at getting replaced before the warranty runs out?

[larchmont]

Same Problem with centre console lights (non-nav system).
All lights gone out on clock, audio system and air conditioning unit.
(dealer said it's all one piece)
Holding Aux/CD buttons doesn't fix problem.
Dealer will Replace Under Warranty

is the anything else I should be looking at getting replaced before the warranty runs out?
Not if nothing else seems wrong, which I imagine it doesn't.
Good luck with this fix. Judging from other people's recent experience, it should go well!

[FearthisTSX]

Same Problem with centre console lights (non-nav system).
All lights gone out audio system and air conditioning unit.
Dealer replaced it under warranty

[larchmont]

Same Problem with centre console lights (non-nav system).
All lights gone out audio system and air conditioning unit.
Dealer replaced it under warranty
Sorry to hear you had the problem, but as we know it's been quite common in the '04's.
Hope the fix was fast and good!

[FearthisTSX]

Sorry to hear you had the problem, but as we know it's been quite common in the '04's.
Hope the fix was fast and good!

The fix was fast (1/2 day). It's only been a month. I hope it won't go bad again.

[dkowal]

Just bought an '04 TSX, silver, black interior. Guess what? I didn't know until I got home and went back out that night too notice a peculiarly dark "center stack". I knew it right immediately the lights were not functioning. Taking back to dealership tomorrow morning. This forum has been quite helpful and informative. I just joined.

[larchmont]

Just bought an '04 TSX, silver, black interior. Guess what? I didn't know until I got home and went back out that night too notice a peculiarly dark "center stack". I knew it right immediately the lights were not functioning. Taking back to dealership tomorrow morning. This forum has been quite helpful and informative. I just joined.
Welcome.......But sorry to hear you have the problem, especially right after picking up the car!!! :donno:

I'm surprised you had this problem on an '04 that you got from a dealer.
Not that everybody's experiences with Acura dealers have been good......hardly.
But still.

By the way......What's the mileage on the car? If it's only in the 10,000-20,000 mile range, it's quite possible the problem JUST DEVELOPED -- i.e. after the dealer had finished checking out the car.
I think this problem usually shows up in that range, if it's going to happen at all.

Hopefully the problem can be taken care of pretty easily. Good luck with it.
And it's probably likely that you won't have too many other problems with the car any time soon.

[tsxrox]

Wow. Glad to hear that mine is not the only one with such a problem. This thread has been exceptionally helpful. Now I know what I'm up against.

[tsxrox]

By the way I have a black 04 6MT w/ 19,500 when problem developed

[larchmont]

By the way I have a black 04 6MT w/ 19,500 when problem developed
Yup, that's in the range of where it usually happens.
We never tried to compile stats on this, but I have the impression that MOST '04's had this problem, and that it was generally in the range of 10-20K miles. (Mine happened a little sooner, I think.)

P.S. Did a little "research".....it seems mine happened around 7500 miles.

[miner]

Mine happened at 45000 miles.

[Revenent]

Uh oh - I'm in that range right now and I haven't hit it yet... Should I start worrying? :(

[miner]

I would speak with your service advisor and let him/her know your displeasure with so many TSXs experiencing this problem and to have them document it. I believe the replacement part is around $2500. You may even tell them you expereienced a brief moment when the lights went out, but came back on - again, have them document it on your service records.

[larchmont]

Mine happened at 45000 miles.
Wow!
I think that's a record -- maybe by a factor of 2.

[miner]

Great, what do I win? :wizard:

[larchmont]

Great, what do I win? :wizard:
Same as what I win for having the highest post count. :D

[mtnbiker]

Thanks to you all for information on console light problem. I just disccovered I have the same problem. It's very helpful to be armed with this kind of information when you go to the dealership. My service manager expects to have the part in two days. We'll see. I'm hoping it's a one day fix.

[spotch]

So I guess it's safe to say that this problem shouldn't affect any late 05s or 06 model TSX's, right?

[foo-e]

I am guessing that what is being discussed in this tread is what I have just experienced.. my led display above the navi screen (temp, clock, radio station) went dark yesterday (see attached pdf #1 on diagram with arrow pointing at it) - I brought it to my acura dealer and they told me it is a one unit part for $325 + labor to replace.

I unfortunately have 65K with no warranty... have a scheduled appt for this thurs - hope it's not the $2500 that's been discussed on this thread...

anyone else have this go out? if so what was the fix?

PS during the daylight hours, I can still see the temp, clock & radio station.. it just no light...

[larchmont]

I am guessing that what is being discussed in this tread is what I have just experienced.. my led display above the navi screen (temp, clock, radio station) went dark yesterday (see attached pdf #1 on diagram with arrow pointing at it) - I brought it to my acura dealer and they told me it is a one unit part for $325 + labor to replace.

I unfortunately have 65K with no warranty... have a scheduled appt for this thurs - hope it's not the $2500 that's been discussed on this thread...

anyone else have this go out? if so what was the fix?

PS during the daylight hours, I can still see the temp, clock & radio station.. it just no light...
HEY EVERYBODY!
I think we ought to pay attention to this!

NO, foo, that's a different problem.

What we were talking about was THE CONTROL BUTTONS -- the back-lighting on the buttons for the CD, radio, Nav, etc.

Sorry to hear about your problem. I think we HAVE heard of people having it, but not often.

BUT.......Not too many people have that much mileage on the TSX -- you're among the first to get that far.
So..... (unfortunately for the rest of us) IT'S POSSIBLE THAT THE PROBLEM WILL BE COMMON ONCE WE GET UP THERE TOO.

The "Center Stack" problem tended to hit in a certain range of mileage, and it hit A LOT of the cars.
It's possible this will too -- in a higher mileage range.

We'll just have to see.

And please let us know how it works out, foo.

[foo-e]

thanks larchmont for the response... I was hoping you had heard of this and of a quick (or inexpensive) fix. will definately let you know the outcome later this week. I did ask the parts dept (that's where I got the diagram from) to order the part thinking I could replace myself, but they suggested that I ask service if they could get acura to pick up some of the tab. the service manager told me "they would work with me"... decided to schedule the appt and try that route first... I can always say "no" if the est. is way out there. I really hate the thought of spending a lot of $$ just to see the clock and climate control temp (the radio display is redundant since it is also on the navi screen)...

[foo-e]

UPDATE: 05/11/06

dropped off my car at the dealership this morning. they just called and indicated that this is a "known" problem with the radio/cd unit which affects the center control lights and the led display (on the navi versions) and that it is faulty. they have ordered the part which will take 7-10 business days. the dealer contacted acura and this repair will be 100% covered by acura as a "one-time, good-will warranty extension" since I am out of warranty.

hope this helps for anyone else who is unfortunate enough to experience this in the future...

I have definately had my share of quirks with my tsx and many days at the dealership service bay, but have always been taken care of.

[foo-e]

NOTE: The paperwork from the dealership indicates the "known problem" as a recorded Technical Service Bulletin (TSB) - here's a link to the web site to research recalls and TSBs for any vehicle http://www-odi.nhtsa.dot.gov/cars/problems/tsb/tsbsearch.cfm

[BBgun]

had that prob around 42k, dealer told me they replaced the whole thing....it works fine now

[foo-e]

thanks bbgun! did they replace your navi as well?

[foo-e]

had my car at the dealership yesterday, wrong part was shipped, have to go back again next week.

[BBgun]

thanks bbgun! did they replace your navi as well?

lol, no Navi on my car...

[foo-e]

center console has been replaced. very happy with the results with the only exception that I did not remove my CDs and therefore, neither did the dealership service folks. Have been told that it will take 6-8 weeks for them to return them. in all, cannot complain since the entire job was covered by acura.

[LFE171]

Lights just went out today for me. Currently at 55000 kilometers (35k miles). The car is from canada, yet its now in the states. I'm going to take it to an Acura dealership, but will a US dealership honor Canadian warranties? Oi... I really hope this gets resolved soon.

[SPoon_TSX]

Don't worry, it is normal.. I got my center console light unit replaced 3 times during my ownership of my TSX. 40k on it.

[BigballinTSX]

This problem is a big one ofr me beacuse they're out again at 64k miles dealership wont do s*** for me under good will...

I'm trying to come up with another solution so if you guys would direct your attention to this thread to see if you can help me shed some light on the topic

http://www.tsxclub.com/forums/showthread.php?t=13947

[shay654]

So is this a problem only for the '04 models or should I be worried?!

[joech]

My center stack light went out and my warranty expired 2 days ago, do you think Acura Canada will fix it still for free?

[joech]

I forgot to mention, I smell someting burning inside the vehicle before my Center console light went off. Anyone had the same experience.


Thanks

[ians]

My center stack light went out and my warranty expired 2 days ago, do you think Acura Canada will fix it still for free?

bring it in asap!

[pcdawg]

^^ I second that!

bring it in ASAP, hopefully as a goodwill they will repair it since its just slightly past the warranty period.

[Peregrine]

Looks like this issue has a TSB # 1203, and NHTSA # 10014159 (Summary: RADIO OR UPPER DISPLAY IS INOPERATIVE. *NM)
I wonder if that grants the right to having it fixed even after the warranty expires...

[otesrepsaj]

Fack, this problem just happened for me..bringing it in tonight or tomorrow, hopefully they still fix it because i'm over 60,000km

[jjoanissetsx]

Looks like I got the record, just hit 88,000 kms and console lights, radio and clock are all blank, I have a 04 6MT non-navi, wish me luck with dealer. I cannot understand if this would not be covered if it is a known problem and an obvious defect, should be a recall ??

[otesrepsaj]

i had no luck - the dealership tried to get it approved by acura canada, but i was 2 months past the warranty period for the hvac component (3 years or 60,000km). i called up acura canada and they gave me a 'good will offer' of 15% off the repair cost, which is apparently $300 (not sure about labour), which is almost nothing. i asked to speak to a manager and am waiting to hear back, so no luck yet. this is bullshit, we should complain to acura canada about this issue because it's obviously a defective part and it affects a lot of 04 tsx's in canada AND the US regardless of the production range, so it should be considered a recall. I will draft up an email and we should send it around for people to sign and send it to acura as a complaint.

jasper

[pcdawg]

^

Man...i should get scared...my warranty is almost up as Im closing in at 60000KM but had the car for less than 2 years. Would they repalce it if I bring in the TSB? I dont want it to happen just as I pass 60000KM mark.....

[shay654]

It's obvious that it's a common defect in the car, I'm surprised they haven't re-called it or at least offer to fix it for FREE! That sucks! :(

[jjoanissetsx]

Well the verdict is in for me, I am shit out of luck. Acura Canada (Dave) told me to take car into dealer (Acura 2000 in Brampton) to get assessment done on radio. I was told they are swapping the radios out to fix this problem. They phoned me back the next day and said that "due to possible environmental factors, the high KMS - just hit 90,000 they will not cover any repairs or consider any goodwill for me. I am going to try and go higher but looks I am just unlucky it lasted so long.

p.s. the guy i know at the dealer said they just replaced a radio on a car with 83K and they only had to pay the labour to install it (about $90). Seems like the are getting stickier on this as they are encountering so many??

[otesrepsaj]

that sucks dude. i'll get going on a letter sometime this wk. been busy at work and havent had a lot of time..

[jjay176bx]

i have the same problem with my tsx (04) and its driveing me nuts at first i thought it was a fuse that went out but now that i read the post you lift i am going to the dealer asap ( question do you pay for the chip or does the dealer pay for it.) thanks again you saveed my life i love my tsx and thats the only problem right now with it

[jprovostla]

I just lost my center stack lights... they blinked, dimmed and went out...
I have an 04 TSX bought in March 2003... first day they came out...
must be a very early build... I have 27K miles on it but it is 3 1/2 years old...
So my first instincts took me to this forum...
I printed out the TSB but I don't know the status of my warranty???
Thanks for all the info...

The car has been pretty good so far...
I had one recall for a wiring harness in the trunk
I replaced my battery recently as it was getting sluggish
I had the brake vibration problem early on and switched to Axxis Ultimate pads and haven't had any vibrations since [and the car brakes a lot better]
I added the Comptech rear sway bar
I replaced the cheapy OEM tires with hi-performance tires... what a difference...

My only complaint would be the gas mileage as I average about 20 mpg only and I drive very conservatively... if I start driving aggressively it drops to 15 mpg very quickly...

[Peregrine]

oh, wow, I average about 25mpg - mixed driving. And I do drive moderately, on average. Sometimes I'm very subtle, and sometimes very aggressive. I think the lowest I got was about 22 (city) and the best was about 28 (highway).

But my freakin Honda Element averages 17mpg and that's mixed driving, and it only has 4K on it, so I took it to the dealer few days ago and they checked and said that there is no visible problems, so they told me to do a fuel efficiency test according to their required procedures. ANd then I guess I'll have to call Honda to make a claim number on this.

[pcdawg]

Well the verdict is in for me, I am shit out of luck. Acura Canada (Dave) told me to take car into dealer (Acura 2000 in Brampton) to get assessment done on radio. I was told they are swapping the radios out to fix this problem. They phoned me back the next day and said that "due to possible environmental factors, the high KMS - just hit 90,000 they will not cover any repairs or consider any goodwill for me. I am going to try and go higher but looks I am just unlucky it lasted so long.

p.s. the guy i know at the dealer said they just replaced a radio on a car with 83K and they only had to pay the labour to install it (about $90). Seems like the are getting stickier on this as they are encountering so many??

I do hope they have a canadian TSB on this...im about less than 1000km before my warranty is out. and my car is not 2 years roadlife yet

[otesrepsaj]

Hi all,

I'm writing a complaint letter to Acura Canada regarding the center console light issue as I'm really upset with this defect and the fact that acura will not cover it for me under warranty as I was 2 months over the warranty period. I feel that Acura should pick up the tab on this, as many of you do. So to those of you who have experienced the same issue in Canada, if you have a moment and could help me out, please PM your name, telephone and/or email to me and i will include it in my letter as a petition, and i will also forward you a copy of the letter so that you can personalize it and send it in too - the more the better. You can trust that i will not disclose your personal info for any other purpose.

I also plan on sending it to the BBB (http://www.ccbbb.ca/cancouncil.html), the OMVIC (http://www.omvic.on.ca/), the Consumers' Association of Canada (http://www.consumer.ca/), and others.

Hopefully Acura Canada will hear us out and make this a recall. Thanks everyone.

Jasper

You can email me at otesrepsaj@hotmail.com

[shay654]

^^^^ Sorry to hear, good luck! :thumbsup: Like I said before, the service should've been FREE for all '04 models since it happens to a lot of them! *shakes head* :rotz:

[dutchie3]

Hi all,

I'm writing a complaint letter to Acura Canada regarding the center console light issue as I'm really upset with this defect and the fact that acura will not cover it for me under warranty as I was 2 months over the warranty period. I feel that Acura should pick up the tab on this, as many of you do. So to those of you who have experienced the same issue in Canada, if you have a moment and could help me out, please PM your name, telephone and/or email to me and i will include it in my letter as a petition, and i will also forward you a copy of the letter so that you can personalize it and send it in too - the more the better. You can trust that i will not disclose your personal info for any other purpose.

I also plan on sending it to the BBB (http://www.ccbbb.ca/cancouncil.html), the OMVIC (http://www.omvic.on.ca/), the Consumers' Association of Canada (http://www.consumer.ca/), and others.

Hopefully Acura Canada will hear us out and make this a recall. Thanks everyone.

Jasper

You can email me at otesrepsaj@hotmail.com

I may take you up on that should I end up purchasing an 04 and have the same issue (fingers crossed). I know a couple cars I looked at already had the issue done under warrenty.

So, has it been the consensus that this was an issue that affected only 04 models, or do early 05 models suffer from it as well? My curiosity is whether it is a time thing (as car gets older) and not a specific year thing.

this should be a recall, however I had worse issues (cronic brake problems and water pump imploding) on ford cars to which a recall was never issued.
I find honda is especially reluctant to issue recalls and read somewhere that they quite often have more issues than the public knows due to this. I know our 98 accord is a car that many others have had tranny issues with (5 sp)

Thanks!
Rich

[Peregrine]

Hi all,

I'm writing a complaint letter to Acura Canada regarding the center console light issue as I'm really upset with this defect and the fact that acura will not cover it for me under warranty as I was 2 months over the warranty period. I feel that Acura should pick up the tab on this, as many of you do. So to those of you who have experienced the same issue in Canada, if you have a moment and could help me out, please PM your name, telephone and/or email to me and i will include it in my letter as a petition, and i will also forward you a copy of the letter so that you can personalize it and send it in too - the more the better. You can trust that i will not disclose your personal info for any other purpose.

I also plan on sending it to the BBB (http://www.ccbbb.ca/cancouncil.html), the OMVIC (http://www.omvic.on.ca/), the Consumers' Association of Canada (http://www.consumer.ca/), and others.

Hopefully Acura Canada will hear us out and make this a recall. Thanks everyone.

Jasper

You can email me at otesrepsaj@hotmail.com

Why don't you ask Honda what form of complaints they evaluate. If it can be in a form of a forum thread, then you can also add this link to your petition. Or we can also make a separate thread where only ppl affected by this problem (that had or did not have it fixed) would make a post confirming it. That could bring a better feedback than just the letters.

[shay654]

Why don't you ask Honda what form of complaints they evaluate. If it can be in a form of a forum thread, then you can also add this link to your petition. Or we can also make a separate thread where only ppl affected by this problem (that had or did not have it fixed) would make a post confirming it. That could bring a better feedback than just the letters.

:sprint:

[otesrepsaj]

what's up everyone

I was recently fortunate enough that Acura finally decided to cover the cost of my HVAC unit repair. I called on 3 separate occasions since I had the problem attempting to escalate the issue to a manager, and the customer service rep on the telephone would tell me each time that a manager would contact me within 24-48 hours. I even completed a telephone survey about the service at Acura and the girl who called me for this told me that she would get a manager to fix the problem. I never received a call after each incident so when I called this past week to complain again they informed me that they would cover the bill as a one time goodwill gesture, which I'm obviously please with.

[otesrepsaj]

Why don't you ask Honda what form of complaints they evaluate. If it can be in a form of a forum thread, then you can also add this link to your petition. Or we can also make a separate thread where only ppl affected by this problem (that had or did not have it fixed) would make a post confirming it. That could bring a better feedback than just the letters.

I'm certain that Honda/Acura Canada will only accept a formal petition in the form of a letter but I will call again to confirm. If you can collect a database of affected TSX owners to eventually include in a future correspondence then by all means please do so.

The mailing address is:

Honda Canada Customer Relations
715 Milner Avenue
Toronto, ON
M1B 2K8

My initial attempts at a letter were based on this resource: http://consumerinformation.ca/app/oca/complaintcourier/index.do?lang=e

[otesrepsaj]

This is a story from today's Toronto Star that represents the view of car dealerships on technical service bulletins such as for the TSX center console issue:

Service bulletins focus on `less serious' issues
Oct. 7, 2006. 01:00 AM
ROBERT MCMILLAN


Last week, I discussed automotive recalls and what they mean to consumers and to new-car dealerships.

This week, I'll discuss a related topic, technical service bulletins, which go directly to dealers. A TSB is an advisory to dealers on recommended repairs, to update repair techniques or troubleshooting strategies. Manufacturers issue thousands of TSBs every year.

TSBs are usually issued within two or three years after a model is released. I don't want to shatter any illusions here, but when new vehicles roll off the assembly line, they don't always operate problem-free.

Although the design and engineering of today's automobiles are highly advanced, sometimes errors come to light after a customer has taken delivery, and slight mechanical or cosmetic adjustments have to be made.

A TSB can relate to a wide range of "less serious" items, such as hard starts, rough idles, stalling engines, rattling noises, abnormal heater performance, broken power door locks, etc.

It could even be used to inform dealerships about new and improved parts, service manual or warranty updates. The ultimate purpose of TSBs is to improve the handling and performance of automobiles.

A typical TSB contains information that a service department requires to properly assess and fix a problem. This includes the applicable model and year, a description of the problem and detailed repair procedure and parts information.

If a TSB has been issued on your vehicle make and model year, and your vehicle is still within warranty, then your local new-car dealership could inform you about the procedures (and costs) to make any repairs.

Some may confuse TSBs with recalls, but the two are quite different. A recall is a notice issued by either Transport Canada or an auto maker on safety or performance issues.

I would never recommend consumers visit dealerships with a list of TSBs in hand. Or would I recommend that they request that all TSBs be performed arbitrarily on their vehicles; it's not necessary, and a dealership would likely charge for such service.

Consumers should know that a TSB does automatically mean that any service work to address the issue is free, covered under warranty, or applicable to their car. And a TSB is not an admission of product failure.

Rather, it is just information for the dealerships to repair the car properly first time with the correct, most up-to-date, improved part and/or technique.

This process gets the word out consistently, so that customers do not suffer through trial and error efforts because the technician has not experienced this issue before.

Instead of visiting a dealership with a specific TSB number, visit your local dealership with a complete description of your vehicle's problem. Explain the symptoms and when they occurred to the service adviser.

It's not enough to just recite a TSB number and a problem. The service department must be able to duplicate the problem before a solution can be found.

I know of an individual who had a problem with his fuel pump. It cost him hundreds of dollars each year in poor gas mileage. This item could have been fixed quickly if he had been diligent in servicing his vehicle.

This person finally brought his car in for service. The service adviser alerted the customer to the problem with the fuel pump, but because the vehicle was out of warranty, the dealership could not underwrite the cost of repairing it.

Although the cost of this minor repair was minimal, it could have been avoided if the customer had followed proper maintenance procedures.

If your vehicle is still under warranty, the repairs will be made at no cost to you.

If you want to do some investigating before you visit a dealership, it's easy. Several websites are devoted to listing TSBs on most makes and models.

To check for any manufacturer's TSBs, visit http://www.alldata.com. For a modest fee, you get access to TSBs, recalls, service guides and parts numbers for your make and model.

When you find a TSB that applies to your vehicle, bring it into your dealership. Then present the service adviser with the TSB number.

Ask the adviser to check whether the provisions apply to your vehicle. You will be informed whether the issue is covered under warranty.

What if your vehicle is out of warranty? The dealership is still equipped to do the repairs. The costs for making these types of repairs are usually minimal.

This is a compelling reason to have your service work performed at a dealership. Some independent shops may not check or perform repairs as directed by the manufacturers.

Finally, if you're planning to buy a used vehicle from a new-car dealership, all vehicles offered for sale are checked for outstanding TSBs and recalls. Any necessary repairs or adjustments will be made before you take delivery of your vehicle.



--------------------------------------------------------------------------------
Robert McMillan, president of the Toronto Automobile Dealers Association, is a new-car dealer in Toronto. This column represents the views of TADA. Email: president@tada.ca or visit http://www.tada.ca.

[Peregrine]

I'm certain that Honda/Acura Canada will only accept a formal petition in the form of a letter but I will call again to confirm. If you can collect a database of affected TSX owners to eventually include in a future correspondence then by all means please do so...


:) I'm not collecting anything. It's up to you or whoever has the problem. I simply suggested that you can use our forum in a certain way to genenerate a potentially admissible form of complaint. I can start a thread, sure, but if no one is going to use it, then there is no point of bothering ppl with it.

BTW, glad you got them to cover the bill :thumbsup:

[otesrepsaj]

:) I'm not collecting anything. It's up to you or whoever has the problem. I simply suggested that you can use our forum in a certain way to genenerate a potentially admissible form of complaint. I can start a thread, sure, but if no one is going to use it, then there is no point of bothering ppl with it.

BTW, glad you got them to cover the bill :thumbsup:
that's the problem because only one person responded to my posting about a petition letter...there should be a united front on this

[LFE171]

im down for a petetion letter. my car is registered from canada yet i bought it used in the US. warranty became voided, but im only at 66km (39k in miles) man this sucks.

[PhatTraxX]

This suddenly happened last night.
I can see the lights on dash board but the lights involved in car audio and heater are gone. All the systems are working fine tho.
Any people had this kinda problem?
It looks so dark and boring during the night..
Is there any related DIY solution?

[j0z0d34th]

it has come up b4 i think there is a tread doin a letter for a recall on this
here is the link (http://www.tsxclub.com/forums/showthread.php?t=1114&highlight=center+console) to the discussion... hope it gets fixxed

[shitbox]

yeah this is a well known problem for the non-navi tsx. same with mine and i had it fixed twice by the dealership under warrenty.
take it back before your warrenty runs out!

[pcdawg]

^

Hey shtitbox..what year is ur TSX? They fixed it already and it happened agai?? How recent was this?? My car just passed the warranty period (KM wise...my car is only 2 years old on the road) and JUST afrad it'll pop up or rather out *knock on wood*

[Zeeshan]

take it to the dealer. should be something that's under the electrical warranty.

if you have yourself an aftermarket system..take it out before going to the dealer. sometimes they'll try and give you excuses why they wont touch it because you did something aftermarket and it voided the electrical warranty.

[VorteC]

well today.. my centre console went out.. but for me, the map dome and door lights all went out too. the ambient blue dim light when low beams are on are still there though. could this be just a blown fuse?

[VorteC]

samething happened to me today, does anyone know if when we get the console replaced, we ask them to replace with a navi instead? (for some extra $$)

[VorteC]

does anyone know if when we get the console replaced, we ask them to replace with a navi instead? (for some extra $$)

[achca]

This suddenly happened last night.
I can see the lights on dash board but the lights involved in car audio and heater are gone. All the systems are working fine tho.
Any people had this kinda problem?
It looks so dark and boring during the night..
Is there any related DIY solution?

what year is your tsx? I heard this only happened in 04 tsx.

[shay654]

^^^ you know...that really SUCKS! I would be sooo mad if that were to happen and the dealer won't be able to fix under warranty! That's the main reason why I bought the car in the first place was the blue ambient lighting! hehe

[shitbox]

pcdawg - mines is 2004 tsx. the lights went out on 35000km and got it replaced under warrenty, and then it went out again recently (which is already exceeded the km for the warrenty) but they replaced it for me at last, free of charge because it's a re-occured problem.

Vortec - i have asked the dealership about the same question whether if they can replace a Navi for me but some extra cash but they said they cannot get this done.
you should take it back to the dealership before the warrenty runs out! good luck :)

[VorteC]

pcdawg - mines is 2004 tsx. the lights went out on 35000km and got it replaced under warrenty, and then it went out again recently (which is already exceeded the km for the warrenty) but they replaced it for me at last, free of charge because it's a re-occured problem.

Vortec - i have asked the dealership about the same question whether if they can replace a Navi for me but some extra cash but they said they cannot get this done.
you should take it back to the dealership before the warrenty runs out! good luck :)
w00t thanks alot. there's a long time before my warranty runs out lol. i'm running at 2 years and 27,000 kms

[PhatTraxX]

Thanks folks.
Mine is 2004 TSX with 67000km
Warranty period is stated as 3 yrs or upto 60000km.
but acura should take care of this kinda thing regardless of warranty.
This is a definetely mechanical fault. I think it happens to most of 04 TSX.
I'll take my car to the dealershop tommorow, and hope they don't piss me off
with the warranty period.

[VorteC]

hhmm unlike everyone else.. my map dome door lights dont work either.. nor does my homelink / clock. trunk light does not work either.

[shay654]

Thanks folks.
Mine is 2004 TSX with 67000km
Warranty period is stated as 3 yrs or upto 60000km.
but acura should take care of this kinda thing regardless of warranty.
This is a definetely mechanical fault. I think it happens to most of 04 TSX.
I'll take my car to the dealershop tommorow, and hope they don't piss me off
with the warranty period.


That's what I said with the other thread regarding this....I noticed that it's a big problem among owners of 04's. It's should be recalled or at least be fixed regardless warranties that have already lapsed! It's been an issue for a lot of '04 owners! Good luck!

[PhatTraxX]

I just came back from Acura of Hamilton, Ontario.
It seems like Acura don't listen to what customers complain.
Service department said they never take a look what acura drivers say in the forum like this and it's a first time hearing the problem about the light inside. I disappointed their attitude but made an appointment on this wed.
I have also ordered a wheel lock like three weeks ago, and haven't got a call back
yet. This is funny too, cuz I've never seen a wheel lock since the purchase.
I think Acura must improve the quality of customer service.

[TtSsXx]

i got same "light" problem when i drove under 30k. i gave back to Acura to fix, and i waited for a week to replace a new one to my car. it seems fine so far, no any problem happens. my car is 04' TSX

[TtSsXx]

hey, guyz, i have a question. my car is driving to the 3rd year with 42k, and the car warranty is going to expire in next month. should i buy another 4yrs warranty with $1480CAD? i mean is it worth?

[-phase-]

i loved having my lights go on on my console..i dealt with it for a while then i just got it fixed before my warranty expired..

[shay654]

I just came back from Acura of Hamilton, Ontario.
It seems like Acura don't listen to what customers complain.
Service department said they never take a look what acura drivers say in the forum like this and it's a first time hearing the problem about the light inside. I disappointed their attitude but made an appointment on this wed.
I have also ordered a wheel lock like three weeks ago, and haven't got a call back
yet. This is funny too, cuz I've never seen a wheel lock since the purchase.
I think Acura must improve the quality of customer service.

I don't think it's not so much of the Acura community, I think it should be the individual dealerships you should be upset with. Every dealership and individual is different. So, don't take it as a whole...but more on the individuals and dealerships. Besides, most dealerships are all about the extra buck! So, always keep that in mind! Things are always more expensive to get things done through a dealership! hehe Just get a second or third opinion with another dealership and if they say the same thing, then I guess Acura does suck at customer service! hahahahahaah :laugh:

hey, guyz, i have a question. my car is driving to the 3rd year with 42k, and the car warranty is going to expire in next month. should i buy another 4yrs warranty with $1480CAD? i mean is it worth?

It might be wise to get an extended warranty. From what I can remember from previous posts, someone mentioned that there might be major work around 60mi fpr some cars! Unless 42k is converted to that same amount then I couldn't tell ya! haha I'm bad at converting metrics! :grinno:

[VorteC]

It also depends on the people at the dealership.. the dealership I called today.. Acura of North Toronto, the receptionist was very nice and enthusiastic but the person she transfered me to didn't even let me finish my sentence before transfering me.. and so the next guy. They transfered me 5 times before I got to someone who I needed to speak to.

[Unplug]

i had the same problem....but with me, my fuse just blew...they just replaced the fuse for me

[TtSsXx]

my car's warranty is 3 yrs with 60k, and now just the time makes the warranty to expire. i dunno is it worth with some problems such as "light" problem happened, sometimes cause lots $$$ with the labour without warranty covered.
any idea? guyz~~~

[henrysmith]

Oh S@$T mine just went out, i'm at 57,000 miles. So warranty is over and I have no extended. Should I just go to the dealer and hope for a good will gesture, or is there a way to buy like an extended warranty from the dealer?

[miner]

Push for goodwill replacement since this is such a documented problem with TSX. You may even offer to pay for labor if part is goodwilled but don't offer that initially.

[henrysmith]

Yeah, I guess thats what i'm going to have to do.

[henrysmith]

How do I get a copy of the TSB?

[henrysmith]

Nevermind I found the TSB, I went to the dealer this morning and told them that my center console lights just went out, (I didn't mention the TSB or that I knew what the problem was), anyways, the service guy said they will take a look at it, an hour later he came up to me and told me what the problem was and the they will cover it under one time goodwill. He said it's been an issue on the tsx for a while.
I was surprised that I didn't even have to ask for the goodwill, after hearing all of the stories from the previous posters.
Well he ordered the part and it will be in next week

[Peregrine]

lucky guy :thumbsup:
What dealer was that?

[shay654]

Nevermind I found the TSB, I went to the dealer this morning and told them that my center console lights just went out, (I didn't mention the TSB or that I knew what the problem was), anyways, the service guy said they will take a look at it, an hour later he came up to me and told me what the problem was and the they will cover it under one time goodwill. He said it's been an issue on the tsx for a while.
I was surprised that I didn't even have to ask for the goodwill, after hearing all of the stories from the previous posters.
Well he ordered the part and it will be in next week

You're lucky...most dealerships are shady and just give you the run around! You definitely lucked out in finding a good person like that! Good job! :grinno:

[VorteC]

alright i just came home.. after 2 hours of waiting, they replaced the fuse.

[shay654]

Good to hear! So, it was the fuse then! At least it was fixable! Congrats! :thumbsup:

[henrysmith]

lucky guy :thumbsup:
What dealer was that?

This is in the ATL @ nalley

[EastTSX]

2004 TSX: 38,200 km; This morning got in the car. No clock, no overhead blue light, no radio display, no heating display, no backlighting on the radio controls. I'm bringing it tomorrow to the dealership to have it looked at. I wonder if its just a fuse? But the radio does play music and the heat comes on when I play with the buttons. :mad:

P.S. Its a non-navi auto (the shift, park, drive, reverse, indicators in the centre still light up)

[EastTSX]

Correction to my last post:

The overhead blue light works.

I tried pressing the aux/cd button as suggested on another post. No luck.

I did notice if you look very carefully you can just barely see the radio display (I'd say its giving off less than 5% light). But nothing for the HVAC controls.

[VorteC]

IF your stereo still plays music then that means its actually the centre lights. If it's a blown fuse, then the whole unit will be out.. meaning no radio.

[EastTSX]

Verdict from the dealership: Fried head unit, will be replaced under warranty. :woowoo:

[Peregrine]

(merged threads)

[EastTSX]

Okay now I'm pissed. On Friday I brought my car in to have the console light problem looked at.

The good news is that Acura agrees the radio unit is defective and will be replaced under warranty.

The Bad News is that I noticed whoever worked on the car on Friday (no doubt he removed the radio to see what was going on) gouged the plastic faux wood trim next to the radio and now I notice that I'm getting a vibration from the centre stack while driving at highway speed!

The car is scheduled to go in on Monday to have the radio swapped...grrrrrr :madfawk:

[Peregrine]

hence my motto I live by: if you don't do it yourself, others will definitely f*** it up. It's unfortunate that the nature of any warranty is to have those "highly skilled technicians" mess up our cars.

[EastTSX]

The dealership has agreed to replace the scratched wood trim around my radio! (2 pieces!) :nutkick:

[Kanon23]

add me to the list. damn...

[lokman]

Darn Kanon, sorry to hear that. Hope it's a quick and easy fix for you.

[Kanon23]

Darn Kanon, sorry to hear that. Hope it's a quick and easy fix for you.

I hope so too...

see its weird coz its only off for like 5-10 secs each time and then the light will come back on...maybe my problem is not as bad as I thought?

[shay654]

Okay now I'm pissed. On Friday I brought my car in to have the console light problem looked at.

The good news is that Acura agrees the radio unit is defective and will be replaced under warranty.

The Bad News is that I noticed whoever worked on the car on Friday (no doubt he removed the radio to see what was going on) gouged the plastic faux wood trim next to the radio and now I notice that I'm getting a vibration from the centre stack while driving at highway speed!

The car is scheduled to go in on Monday to have the radio swapped...grrrrrr :madfawk:

Sorry to hear that! :( I agree with Pete! :nod: If you want something done right, sometimes you have to do it yourself!

[shay654]

add me to the list. damn...

And sorry to hear that Kanon! :( Hope things work out for the best!

[Peregrine]

this issue has gotten so old now, experienced by so many ppl, and it hasn't been resolved by a DIY yet, I almost wish it happened to my car, just so I could tackle that problem and hopefully finally come up with a resolution :D

(well, ALMOST is the key word here :shiner: )

[allstarfung]

I have an update on this old thread, my center stack and clock lights went out recently (55K '04 navi), worried that i was out of waranty, i reluctantly went to the dealership to get it checked out ( I was hoping for a gesture of good will). To my surprise, the dealer told me that he had just received an email from corporate stating that it is a common problem and that they have a new part for the LCD board that should fix the problem. he also said that they are extending the warranty for our radios to 7 year 100k miles. So if you payed for this repair or are being asked to pay for it, i would question the dealership.

[bighead]

btw, what's the function of the blue light on the roof for?

[VorteC]

The blue light is to provide a small blue ambient glow over the centre console at night.

[Peregrine]

I have an update on this old thread, my center stack and clock lights went out recently (55K '04 navi), worried that i was out of waranty, i reluctantly went to the dealership to get it checked out ( I was hoping for a gesture of good will). To my surprise, the dealer told me that he had just received an email from corporate stating that it is a common problem and that they have a new part for the LCD board that should fix the problem. he also said that they are extending the warranty for our radios to 7 year 100k miles. So if you payed for this repair or are being asked to pay for it, i would question the dealership.

Excellent info! I'm sure a lot of ppl will be happy to hear that :)

[bighead]

so it's a recall even it canada for the console light?

[Wörsty]

I didn't read the whole thread because english is not my main language...

But here in Germany you can switch on and off the Backlight by
pressing the Fader/Balance key for 5 seconds.

[VorteC]

Our balance and fader options are part of the Tuner knob.. which if we press for 5 seconds, the clock changes time.

[Wörsty]

Really? Mmmh. With or without Premium Sound System?

And CD/AUX for 5 Seconds?

[LFE171]

im gonna raise hell tomorrow if they dont fix mine.

[Wörsty]

News?

[xenonhid]

I have an update on this old thread, my center stack and clock lights went out recently (55K '04 navi), worried that i was out of waranty, i reluctantly went to the dealership to get it checked out ( I was hoping for a gesture of good will). To my surprise, the dealer told me that he had just received an email from corporate stating that it is a common problem and that they have a new part for the LCD board that should fix the problem. he also said that they are extending the warranty for our radios to 7 year 100k miles. So if you payed for this repair or are being asked to pay for it, i would question the dealership.



So its just a part that is replaced or do you still have to replace the headunit?

If its just the LCD board, then I wonder what the part number is?

[sands883]

Have had lights go out on sound system and climate control panels. Problem is with the wiring in the sound system. It has already been replaced twice under warranty.

[itz_jOw3]

Thanks to Vortec on linking me to this thread.

My gf's 2004 just recently went out at 85K...

Would Acura still warranty it ??

[VorteC]

I think this post helps alot:

Originally Posted by allstarfung
I have an update on this old thread, my center stack and clock lights went out recently (55K '04 navi), worried that i was out of waranty, i reluctantly went to the dealership to get it checked out ( I was hoping for a gesture of good will). To my surprise, the dealer told me that he had just received an email from corporate stating that it is a common problem and that they have a new part for the LCD board that should fix the problem. he also said that they are extending the warranty for our radios to 7 year 100k miles. So if you payed for this repair or are being asked to pay for it, i would question the dealership.



If your dealer refuses to fix it, bring this up.. and even call the dealer up just for proof. If the dealer said Honda/Acura HQ has extended the warranty to 7years 100k then i'm sure it applies to other dealers too!

EDIT: changed colour to attract more ATTN!

[Peregrine]

^^ :) that's why I changed the title of this thread to indicate the most important resolution post (#180). But since many ppl don't bother to read things, reposting that was definitely a good idea man ;) Maybe they won't miss this one... lol

[itz_jOw3]

I think this post helps alot:

Originally Posted by allstarfung
I have an update on this old thread, my center stack and clock lights went out recently (55K '04 navi), worried that i was out of waranty, i reluctantly went to the dealership to get it checked out ( I was hoping for a gesture of good will). To my surprise, the dealer told me that he had just received an email from corporate stating that it is a common problem and that they have a new part for the LCD board that should fix the problem. he also said that they are extending the warranty for our radios to 7 year 100k miles. So if you payed for this repair or are being asked to pay for it, i would question the dealership.



If y