b_lum81
11-30-2006, 02:30 PM
So I bought my TSX in November 04, it's an 05 TSX w/t Navi and I've had nothing but problems with it and I'm at the point of being fed up with it. I've brought it in so many times that the service department knows me by name, and apparently some of the techs know 'my car' as well. Keep in mind my car is only 2 years old.
Problem #1 - Rattling noise in the dash.
The tech said that the wires in the dash weren't properly connected and the wires were rattling against metal anytime i went over a bump.
- Courtesy car was given
Problem #2 - Navigation acting up
Brought my car in saying that my navigation is giving a 'dvd disc read error', so the tech put in a new DVD player, fired it up, it worked. Put in my old DVD player, fired it up, it worked, tech/service department said to keep an eye on it, if it acts up again to call them
-Courtesy car was given
Problem # 2 continued - 1 week later
Problem happenning again. Now the screen doesn't work at all and neither does my aircon/radio/anything in the center console. Brought it back in and they said 'ok, we'll get you a new one.' Wasted another day of work.
-Courtesy car was given
Few days later I get my car back, and the service department tells me 'You should be glad your DVD system is under warranty, cause it costs $5k to replace' (or some rediculous price like that)
Problem #3 - Driver side window won't roll up
Self explanitory. Parts were NOT replaced, just lubed. I told them I want the parts replaced cause I knew it would probably happen again. See next problem.
Problem #4 - Heated seats died, Driver and passenger & Driver Windows Auto up/down doesn't work
Both seats die (figures since NOW is the coldest weather of the year). Dealership says that both sides are dead, and they need to order a part in, and it would take 1 hour per seat to fix. Window doesn't work properly again
- Getting a courtesy car on Wednesday
So within 2 years I've had 4 problems with my car, some major, and my car is only under warranty for another year or 13,000km's. I'm seriously starting to wonder if I should be buying an extended warranty for all of these problems cause I can pretty much guarantee you that something is gonna go wrong once my warranty is out. I'm not blaming the dealership because they have been quite helpful, but it's me having to buy an extended warranty because of these problems.
My question is, do I have a valid complaint to Honda Canada with all these problems? A few of my friends have the same model TSX as well and they aren't experiencing ANY of these problems I'm having.
What would you guys do in my situation?
Problem #1 - Rattling noise in the dash.
The tech said that the wires in the dash weren't properly connected and the wires were rattling against metal anytime i went over a bump.
- Courtesy car was given
Problem #2 - Navigation acting up
Brought my car in saying that my navigation is giving a 'dvd disc read error', so the tech put in a new DVD player, fired it up, it worked. Put in my old DVD player, fired it up, it worked, tech/service department said to keep an eye on it, if it acts up again to call them
-Courtesy car was given
Problem # 2 continued - 1 week later
Problem happenning again. Now the screen doesn't work at all and neither does my aircon/radio/anything in the center console. Brought it back in and they said 'ok, we'll get you a new one.' Wasted another day of work.
-Courtesy car was given
Few days later I get my car back, and the service department tells me 'You should be glad your DVD system is under warranty, cause it costs $5k to replace' (or some rediculous price like that)
Problem #3 - Driver side window won't roll up
Self explanitory. Parts were NOT replaced, just lubed. I told them I want the parts replaced cause I knew it would probably happen again. See next problem.
Problem #4 - Heated seats died, Driver and passenger & Driver Windows Auto up/down doesn't work
Both seats die (figures since NOW is the coldest weather of the year). Dealership says that both sides are dead, and they need to order a part in, and it would take 1 hour per seat to fix. Window doesn't work properly again
- Getting a courtesy car on Wednesday
So within 2 years I've had 4 problems with my car, some major, and my car is only under warranty for another year or 13,000km's. I'm seriously starting to wonder if I should be buying an extended warranty for all of these problems cause I can pretty much guarantee you that something is gonna go wrong once my warranty is out. I'm not blaming the dealership because they have been quite helpful, but it's me having to buy an extended warranty because of these problems.
My question is, do I have a valid complaint to Honda Canada with all these problems? A few of my friends have the same model TSX as well and they aren't experiencing ANY of these problems I'm having.
What would you guys do in my situation?