Best Acura Service Department - Acura of Seattle - Acura TSX Forum
 
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post #1 of 5 (permalink) Old 05-17-2014, 12:27 PM Thread Starter
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Best Acura Service Department - Acura of Seattle

Wow, the service department at Acura of Seattle at Southcenter is exceptional. I had my car in for service yesterday and for a minor warrenty issue and they bend over backwards for ya. Their customer care processes seam to be designed with the actual customer in mind. The service writer I had really was great. I am sure it is a little more expensive but I will keep going back.
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post #2 of 5 (permalink) Old 05-17-2014, 01:07 PM
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I have had the complete opposite experience there. I have been treated like crap from day one about getting stuff fixed. CPO interior stuff, and I know it's hard to get them to fix interior stuff anyways but now I have been back a total of 3 times.

Could be because I did not buy my car from there or get it serviced there but they have been BS about even calling Acura to see if they would even fix anything.

Glad you have had a better experience then me. We will see what happens on Monday when they call me back.

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post #3 of 5 (permalink) Old 05-17-2014, 01:08 PM
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What was your warranty issue ?

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post #4 of 5 (permalink) Old 05-18-2014, 11:39 PM Thread Starter
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the passenger side headlight lens has a stain or burn on the inside, they are going to replace it. I did not purchase the car with them and I was not sure the issue was going to be covered. I guess I have about 6K miles or until February left on my warrantee (2011)

Sorry that you are having issues with your service.

After your warrantee is through I found a great Japanese car mechanic in Burien. Good service and fair prices. Just off 148th by the transit station.
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post #5 of 5 (permalink) Old 05-19-2014, 03:32 AM
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Quote:
Originally Posted by jghaviland View Post
the passenger side headlight lens has a stain or burn on the inside, they are going to replace it. I did not purchase the car with them and I was not sure the issue was going to be covered. I guess I have about 6K miles or until February left on my warrantee (2011)

Sorry that you are having issues with your service.

After your warrantee is through I found a great Japanese car mechanic in Burien. Good service and fair prices. Just off 148th by the transit station.
Okay thanks for the info

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