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Hi All,

A few months ago, I had a shop install a bluetooth adapter for phone calls and streaming audio. Then one day, the XM/Aux button is not working at all.

I'm thinking that the plug in the back just came loose. How can I remove the upper tray to see if the wire came loose? Do I just pull using some force and it should come out?

I have the navigation model.

Thanks.
 
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