Total AC system failure at 90,000 miles
2004 Acura TSX with about 90,000 miles
AC stopped blowing cold air, had always worked great up until now
-Took to local dealership (Acura of Honolulu)
-Was told that compressor had imploded and sent metal shavings throughout entire system, and that all components needed to be replaced. Compressor, evaporator, condenser, expansion vice, and all hoses need to be replaced.
Quote was $4200, discounted from the normal rate of $5600
-Took car to an independent car AC specialist that got excellent reviews on yelp, they evaluated vehicle and came up with same diagnosis. Their quote for same work and parts was $2800, much lower than dealership but still a lot.
With these guys rep I at least feel more confident in the fairness of their diagnosis and prices. I know nothing about wrenching so it is definitely not an option for me to order my own parts and do the work myself.
-Called Acura client relations and opened up a case, explained this was a known issue as seen on this forum, mentioned class action suit settlement, etc. After reviewing case for a couple days I was called back and told there was nothing they could do.
When I asked why some owners were partially assisted with this issue and they were choosing not to assist me at all, they told me that since the car has 90,000 miles and 11 years of service, that it would not be appropriate to assist with the issue. I was not successful in changing their mind despite explaining that this was not a normal type of AC failure, etc.
I will have to get the repair done, as expensive as it is, since we live in Hawaii and it is very warm year round (I know, tough life). A lot of money to put into this car, but we want to keep it a long time and I dont even know what Sedan I would replace it with that I would enjoy as much
Very disappointed in Acura that this design defect occurred
Disappointed that there was not an official recall about the issue
Even more disappointed that client relations did not help in any way, especially when they seemed to help others in the same situation, according to this forum
I also sent followup appeal emails to client relations, investor relations, office of CEO, Facebook page, and twitter feed, asking what they can do to stand behind their product, but that was just this morning so we'll see.