*UPDATE -- I finally have closure to my situation with Acura of Woodbine see post #59.*
The TRUE idiocy of Acura of Woodbine
Hey guys,
Just thought I would share my experiences with Acura of Woodbine in Rexdale (this is the dealership where the ‘Show & Shine’ events are held yearly).
Approximately two weeks ago I was in for a transmission service. My automatic transmission began to sound very rough while shifting through gears and since I am at about 88,000 km’s I thought I might as well bring it in to get a transmission service and fluid change done.
I live in the Bovaird and Airport area of Brampton which makes Acura 2000 my local dealership, however after having very poor experiences with their service I decided I would try Acura of Woodbine for a change, boy was I wrong…
I brought the car in at around 12:00pm on Saturday and was reassured that It would be done at approximately 3:00pm I figured it was a busy day. My sister came to pick me up and we went for coffee and lunch. After returning at 2:45pm I checked the garage area and my car still had not made its way into the garage. The service advisor assured me that they were bringing it in now and it would be done quite shortly.
After spending some time sitting and waiting, I finally saw my car enter the garage area so I returned to my seat and began to wait. I got up, walked to garage window to take a peek at what was going on and was astonished to see my Mugen front lip was cracked in more than one place. I immediately entered the garage area looked at the damage and went to talk to one of the service advisors who were at the office. I told him that my front lip had been damaged and was not like that when I brought the vehicle in earlier.
His response was “What do you want me to do about it go talk to your service advisor”.
I thought sure why not… I found my service advisor and told him that my front end had been damaged and it was not like that when I brought it in.
He told me to have a seat and he’ll figure out what’s really going on.
He came back with the first service advisor I talked to and then proceeded to show me that there was no possible way the vehicle could have been damaged. There parking lot in the back is flat and the KM’s had not moved they were exactly what they were when I brought it in earlier, regardless I was 110% positive I was not at fault and they had damaged the lip but it was starting to look like I didn’t have a fighting chance.
I told them to rewind their cameras; they said they didn’t have any.
The service advisor then had the indecency to tell me that, ‘well were having problems putting it on a hoist it’s too low’. I told them that I am aware it’s low and if that was a problem in the first place you should have told me. I have numerous shops that can do it no problem.
He told the mechanic to stop what he was doing. They drove the car around to the garage and literally told me there’s nothing we can do sorry take your car and please leave.
I told them I am not leaving until the matter gets resolved.
Ultimately to cut to the chase one of mechanics confessed and told me the mechanic that was working on my vehicle tried to get it up a service ramp and scraped the bottom end resulting in the damage, he told me that my paint front my skirt was still on that ramp and told me to tell the service advisor that.
I told the service advisor and they told me to come in on Monday for estimates, they finally gave in.
I went home quite upset, spending four + hours in a dealership for nothing, they had not changed my transmission fluid and had damaged my vehicle.
Monday morning I went in first thing and talked to Tony Heron the service manager at Acura of Woodbine. He immediacy took pictures and sent me to HWY 27 Auto collision. There was damage done to both the bumper, the paint had chipped off the bumper and the lip was cracked in numerous places
Passanger side(damage to lip and chip to the paint on bumper)
Drive side cracked
HWY27 Auto collision which is Acura's body shop they outsource their cars to, told me that the estimate to repair would be around $1000 to respray and repair the front bumper. I told them since it was fiberglass, if not repaired properly that it might crack again and told them to get it fixed from Peter with Next-Mod. Peter was willing to respray and replace the lip at a fraction of that price.
They told me they were still considering their options and they will get back to me.
Finally after two days they told me to drop off the car and that they were going to fix it themselves. I thought they were going to use HWY27 Auto repair to fix it.
When I got the car back the front bumper was not re-sprayed, they just used touch up pen to cover all the chips, if anyone has ever used PWP touch-up pen you know how well that works. They had fixed the lip and was freshly painted.
They had wedged up the lip on the passenger side really high to cover the chip in the paint so it was not noticeable, I guess the 'skilled' mechanics used bondo to fill in the cracks instead of fiberglass and when rolling off a steep incline yesterday the front lip slightly scraped and cracked again in almost all the same places.
Acura of Woodbine chooses not to do the repairs the right way but the cheapest way. I read the invoice and the repairs came out to $110 dollars. I am sure this was the cheapest way they could do the repair.
I am still very upset as I am going to have to get the front lip re-in forced properly with fiberglass and resprayed again, also I am going to need to have the bumper resprayed.
Bottom line Acura of Woodbine = FAIL
I am still very upset.
I know this a very long read but thought you guys should know the truth.
Gary.
The TRUE idiocy of Acura of Woodbine
Hey guys,
Just thought I would share my experiences with Acura of Woodbine in Rexdale (this is the dealership where the ‘Show & Shine’ events are held yearly).
Approximately two weeks ago I was in for a transmission service. My automatic transmission began to sound very rough while shifting through gears and since I am at about 88,000 km’s I thought I might as well bring it in to get a transmission service and fluid change done.
I live in the Bovaird and Airport area of Brampton which makes Acura 2000 my local dealership, however after having very poor experiences with their service I decided I would try Acura of Woodbine for a change, boy was I wrong…
I brought the car in at around 12:00pm on Saturday and was reassured that It would be done at approximately 3:00pm I figured it was a busy day. My sister came to pick me up and we went for coffee and lunch. After returning at 2:45pm I checked the garage area and my car still had not made its way into the garage. The service advisor assured me that they were bringing it in now and it would be done quite shortly.
After spending some time sitting and waiting, I finally saw my car enter the garage area so I returned to my seat and began to wait. I got up, walked to garage window to take a peek at what was going on and was astonished to see my Mugen front lip was cracked in more than one place. I immediately entered the garage area looked at the damage and went to talk to one of the service advisors who were at the office. I told him that my front lip had been damaged and was not like that when I brought the vehicle in earlier.
His response was “What do you want me to do about it go talk to your service advisor”.
I thought sure why not… I found my service advisor and told him that my front end had been damaged and it was not like that when I brought it in.
He told me to have a seat and he’ll figure out what’s really going on.
He came back with the first service advisor I talked to and then proceeded to show me that there was no possible way the vehicle could have been damaged. There parking lot in the back is flat and the KM’s had not moved they were exactly what they were when I brought it in earlier, regardless I was 110% positive I was not at fault and they had damaged the lip but it was starting to look like I didn’t have a fighting chance.
I told them to rewind their cameras; they said they didn’t have any.
The service advisor then had the indecency to tell me that, ‘well were having problems putting it on a hoist it’s too low’. I told them that I am aware it’s low and if that was a problem in the first place you should have told me. I have numerous shops that can do it no problem.
He told the mechanic to stop what he was doing. They drove the car around to the garage and literally told me there’s nothing we can do sorry take your car and please leave.
I told them I am not leaving until the matter gets resolved.
Ultimately to cut to the chase one of mechanics confessed and told me the mechanic that was working on my vehicle tried to get it up a service ramp and scraped the bottom end resulting in the damage, he told me that my paint front my skirt was still on that ramp and told me to tell the service advisor that.
I told the service advisor and they told me to come in on Monday for estimates, they finally gave in.
I went home quite upset, spending four + hours in a dealership for nothing, they had not changed my transmission fluid and had damaged my vehicle.
Monday morning I went in first thing and talked to Tony Heron the service manager at Acura of Woodbine. He immediacy took pictures and sent me to HWY 27 Auto collision. There was damage done to both the bumper, the paint had chipped off the bumper and the lip was cracked in numerous places
Passanger side(damage to lip and chip to the paint on bumper)
Drive side cracked
HWY27 Auto collision which is Acura's body shop they outsource their cars to, told me that the estimate to repair would be around $1000 to respray and repair the front bumper. I told them since it was fiberglass, if not repaired properly that it might crack again and told them to get it fixed from Peter with Next-Mod. Peter was willing to respray and replace the lip at a fraction of that price.
They told me they were still considering their options and they will get back to me.
Finally after two days they told me to drop off the car and that they were going to fix it themselves. I thought they were going to use HWY27 Auto repair to fix it.
When I got the car back the front bumper was not re-sprayed, they just used touch up pen to cover all the chips, if anyone has ever used PWP touch-up pen you know how well that works. They had fixed the lip and was freshly painted.
They had wedged up the lip on the passenger side really high to cover the chip in the paint so it was not noticeable, I guess the 'skilled' mechanics used bondo to fill in the cracks instead of fiberglass and when rolling off a steep incline yesterday the front lip slightly scraped and cracked again in almost all the same places.
Acura of Woodbine chooses not to do the repairs the right way but the cheapest way. I read the invoice and the repairs came out to $110 dollars. I am sure this was the cheapest way they could do the repair.
I am still very upset as I am going to have to get the front lip re-in forced properly with fiberglass and resprayed again, also I am going to need to have the bumper resprayed.
Bottom line Acura of Woodbine = FAIL
I am still very upset.
I know this a very long read but thought you guys should know the truth.
Gary.
